Terms and conditions
Last updated May 2026. The short version: you're paying for software, betting carries risk, and payments aren't refundable once you've been given access.
xCloudBot subscriptions are for access to the software platform only. Any systems, strategies, selections, AI models, statistics, examples or tipster integrations included within the platform are provided as software functionality and are not sold as standalone betting advice, financial advice, investment advice or guaranteed-profit services. No refunds are provided once access to the software has been granted, due to the digital nature of the service.
1. Software subscription
xCloudBot is a cloud-based software platform for automating betting activity via the Betfair Exchange API. Your subscription payment is for access to the xCloudBot software platform only.
Any systems, strategies, selections, AI models, examples, statistics or integrations included within the platform are provided as software functionality only and do not constitute betting advice, financial advice, investment advice or guaranteed-profit services.
2. No guarantees
Betting involves risk. Past performance does not guarantee future results. xCloudBot does not guarantee profits, winnings, returns, strike rates or specific outcomes.
You understand that all betting activity carries the risk of financial loss and you are solely responsible for all betting decisions and staking settings used within the software.
3. No refund policy
Due to the digital nature of the service and the instant access provided after purchase, all payments are final and non-refundable.
No refunds or partial refunds will be issued for unused subscription time, change of mind, betting losses, failure to use the software, account closure, PayPal cancellation errors or dissatisfaction with betting outcomes.
4. Free trial
New users may receive a 3-day free trial. After the free trial, the chosen subscription continues at the advertised rate unless cancelled before billing begins.
You are responsible for cancelling your subscription through PayPal if you do not wish to continue after the free trial.
5. Subscription billing
Subscriptions renew automatically unless cancelled through PayPal before the next billing date.
You are responsible for managing your own subscription and cancellation settings. Cancelling future PayPal payments stops future billing but does not create a refund for previous payments.
6. Longer upfront plans
Where 3-month, 6-month or 12-month upfront plans are purchased, access is provided for the paid period. These upfront payments are non-refundable once access has been granted.
7. User responsibility
You are fully responsible for your betting activity, staking decisions, Betfair account, balance, risk settings and use of the software.
xCloudBot is software only and does not place bets without your configured settings, account connection and authorisation.
8. Account access
We reserve the right to suspend or terminate accounts for abuse, fraud, chargebacks, misuse of the platform, attempted unauthorised access or behaviour that threatens service stability.
9. Service availability
We aim to provide reliable access to xCloudBot, but we do not guarantee uninterrupted availability. Maintenance, third-party outages, Betfair API issues, internet disruptions or other technical issues may affect access or performance.
10. Responsible gambling
xCloudBot is intended for users aged 18 or over. Gambling can be addictive. Please gamble responsibly and never risk money you cannot afford to lose.
Support and advice is available from BeGambleAware and GamCare.
11. Contact
For support, contact help@punthub.co.uk.