Privacy policy
Last updated May 2026. What we collect, why, and what we do with it.
1. Information we collect
We may collect your name, email address, PayPal billing information, IP address, account activity, support messages and the Betfair account credentials required for the platform to work.
2. Betfair credentials
Your Betfair login credentials are encrypted and used solely for connecting to Betfair's official API and operating the software according to your settings. We do not store passwords in plain text.
3. Payment processing
Payments are processed securely by PayPal. We do not store your full payment card details.
PayPal may provide us with subscription status, payment confirmation, billing email address and related transaction references needed to manage your access.
4. How we use your data
Your information is used to provide and improve the xCloudBot service, manage subscriptions, authenticate users, connect to Betfair, provide customer support, troubleshoot issues, prevent fraud and maintain platform security.
5. Data sharing
We do not sell your personal information to third parties.
We may share limited information with trusted service providers where required for hosting, payment processing, email delivery, analytics, security or customer support.
6. Cookies and analytics
Our website may use cookies and analytics tools to improve website functionality, understand visitor behaviour and improve user experience.
7. Data security
We use reasonable technical and organisational measures to protect your data. However, no online service can be guaranteed to be completely secure.
8. Data retention
We keep account and billing records for as long as needed to provide the service, comply with legal obligations, resolve disputes and maintain business records.
9. Your rights
You may request access to, correction of, or deletion of personal information we hold about you, subject to legal and operational requirements.
10. Responsible gambling and age restriction
xCloudBot is intended only for users aged 18 or over. We may restrict access where we believe the service is being misused or accessed by someone not legally permitted to gamble.
11. Contact
For privacy questions or data requests, contact help@punthub.co.uk.